We are committed to total customer satisfaction. That's why we give you up to a full year to return uncustomized items that are in new, unworn condition with tags attached. Additionally, we never charge a restocking fee on retail orders.
Need to make a return? You can reach us in one of the following ways:
PLEASE NOTE: Returns that do not have an RMA number clearly displayed on the return package may be refused by our warehouse. All clearance sales are final. We cannot accept returns on clearance, special order or customized items. We do not refund original shipping costs on returned orders, and we do not cover any shipping costs associated with your return.
Feel free to contact our customer relations department via email or at 561-439-8005 (M-Th 9AM-6PM, F 9AM-5PM EST), and we will be happy to walk you through the return process.
Items that have been customized are not eligible for return. All embroidery is sewn exactly as requested when the order is placed.
Did we mess up your order? We're sorry! Please contact our customer relations department via email or call us at 561-439-8005 (M-Th 9AM-6PM, F 9AM-5PM EST). We'll send you a corrected version as soon as possible.
If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.
Local Returns: If you have a return and are local to Atlantis, Florida, you are welcome to drop off your return during regular business hours. We are located at:
5893 South Congress Avenue
Atlantis, FL 33462
Please contact us ahead of time so we can assign an RMA number to your return. This will expedite the refund process.